Buyer Protection

VitaMercado is committed to providing a fair, transparent and reliable shopping experience. Our Buyer Protection principles are designed to give customers confidence when placing an order while ensuring that every case is handled fairly and in accordance with our published policies.

Our Commitment

Secure online ordering process.
Transparent policies and clear order information.
Responsive customer support before and after purchase.
Shipment monitoring and customer assistance where required.
Clear communication throughout the entire order process.

Shipment Protection

Every shipment arranged by VitaMercado receives appropriate support throughout the delivery process.

If a parcel is confirmed as lost during transportation or cannot be delivered because of a verified carrier-related issue, our customer support team will investigate the shipment and provide an appropriate solution in accordance with our Shipping & Payment and Refund & Returns Policy. Depending on the circumstances, this may include a replacement shipment or another suitable resolution where applicable.

When Buyer Protection May Apply

Confirmed loss during transportation.
Verified carrier-related delivery failure.
Shipping damage reported in accordance with our published policies.
Verified order fulfilment issues.
Other situations reviewed individually by our customer support team where appropriate.

Customer Responsibilities

Provide complete and accurate delivery information.
Monitor shipment tracking where available.
Report delivery issues as soon as reasonably possible.
Ensure products may legally be imported into the destination country before placing an order.
Follow the procedures described in our Shipping & Payment and Refund & Returns Policy.

Business Information

Business Name	VitaMercado
Business Type	Individual (Sole Proprietor)
Email	shop@vitamercado.com support.vitamercado@gmail.com
Business Address	osiedle Adama Asnyka 4, lokal 28 32-020 Wieliczka Małopolskie Poland
Website	https://vitamercado.com/