1. Website Operator

The VitaMercado website is operated by:

2. Acceptance of These Terms

These Terms apply whenever you browse, register, sign in, submit information, use website features or interact with VitaMercado.

Product purchases are also governed by our Terms and Conditions, Shipping & Payment and Refund and Returns Policy.

If you do not agree with these Terms, you must stop using the website.

3. Eligibility and Legal Capacity

You must have the legal capacity required in your country to use the website and enter into binding transactions.

By using VitaMercado, you confirm that the information you provide is accurate, complete and not misleading, and that you are authorised to act on behalf of any person or organisation you represent.

4. Customer Accounts

You may be able to create an account to manage orders, delivery information and other website functions. You are responsible for protecting your login credentials and for activity carried out through your account.

You must notify VitaMercado promptly if you believe that your account has been accessed without authorisation.

We may require password resets, identity checks or additional security measures where reasonably necessary.

5. Customer Responsibility for Local Laws and Product Legality

Product laws, import rules, licensing requirements, age restrictions and sale restrictions differ between jurisdictions. A product being displayed on VitaMercado does not mean that it is permitted in every country or destination.

By placing an order, the customer confirms that they have reviewed the laws and restrictions applicable to the delivery destination and that the ordered products may legally be purchased, imported, received, possessed, resold where applicable, and used there.

VitaMercado does not provide legal advice and cannot guarantee that every product is permitted for sale, import or use in every jurisdiction.

Customs authorities, regulators, carriers or other public bodies may inspect, delay, restrict, refuse, return, confiscate or destroy products that are prohibited or restricted under local law.

VitaMercado is not responsible for governmental or customs action caused by the customer ordering a product that is restricted or prohibited in the destination jurisdiction, except where responsibility cannot legally be excluded.

6. Website and Product Information

VitaMercado aims to keep website content accurate, current and useful. However, product descriptions, images, availability, packaging, technical specifications and other information may change because of manufacturer updates, supplier information or regional differences.

Website content is provided for general commercial and informational purposes. Customers should review product labels, instructions, warnings and manufacturer information before use.

Obvious typographical, technical or pricing errors may be corrected.

7. Acceptable Use

You must not:

• use the website for unlawful, fraudulent, deceptive or abusive purposes;
• attempt to gain unauthorised access to accounts, systems, servers or data;
• introduce viruses, malware, harmful scripts or disruptive code;
• interfere with checkout, payment, security or website functionality;
• use automated bots, scraping tools or crawlers in a way that places unreasonable load on the website;
• copy, reproduce or commercially exploit website content without permission;
• submit false identity, billing, delivery, review or payment information;
• use the website to violate sanctions, export controls, customs rules or other applicable law;
• attempt to bypass product, destination, age, quantity or payment restrictions.

8. Reviews, Messages and User-Submitted Content

If VitaMercado allows reviews, questions, comments or other user content, you remain responsible for what you submit.

User content must not:

• be false, misleading, defamatory, threatening or discriminatory;
• contain unlawful, infringing or confidential material;
• include malware, spam or unauthorised advertising;
• impersonate another person or misrepresent an experience;
• contain personal information about another person without permission.

VitaMercado may moderate, refuse or remove content that violates these Terms, applicable law or legitimate platform standards.

9. Intellectual Property

The VitaMercado name, branding, website layout, original text, graphics, software, databases and other original website materials are owned by or licensed to VitaMercado.

Product names, trademarks, logos and manufacturer materials remain the property of their respective owners.

You may view and use the website for lawful personal or business purchasing purposes. No ownership rights are transferred to you.

10. Third-Party Services and Links

VitaMercado may use or link to third-party services, including payment processors, delivery carriers, tracking providers, analytics providers and external websites.

Third-party services operate under their own terms, privacy policies and technical conditions. VitaMercado is not responsible for third-party content or services outside our reasonable control.

11. Website and Payment Security

VitaMercado uses reasonable administrative, organisational and technical measures to protect website operations and customer information.

Online payments may be processed by PayPal, Stripe or another payment provider displayed at checkout. Payment providers may apply authentication, fraud screening and security checks.

You must not attempt to test, probe, bypass or interfere with website or payment security without written authorisation.

12. Website Availability and Changes

We aim to keep VitaMercado available, but uninterrupted or error-free access cannot be guaranteed. Maintenance, hosting issues, security incidents, technical failures or events outside our reasonable control may affect availability.

We may update, modify, suspend or remove website features where reasonably necessary for security, legal compliance, performance or business operations.

13. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, VitaMercado is not liable for indirect, unforeseeable or consequential loss caused by misuse of the website, inaccurate customer information, unauthorised account access caused by the customer, third-party systems or events outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer rights, fraud or other legally non-excludable liability.

14. Privacy and Cookies

Personal data is processed as described in our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy.

15. Suspension or Termination of Access

VitaMercado may suspend, restrict or terminate access where reasonably necessary because of:

• fraud, abuse or unauthorised activity;
• serious or repeated violation of these Terms;
• security threats or harmful technical activity;
• legal, regulatory, sanctions or payment-compliance requirements;
• use that harms customers, VitaMercado or third parties.

16. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of Poland, without depriving consumers of mandatory protections granted by the law of their country of residence where applicable.

Disputes may be heard by the courts or consumer authorities having jurisdiction under applicable law.

17. Changes to These Terms

VitaMercado may update these Terms to reflect legal, security, technical or operational changes. The current version will be published on this page with its effective date.

Continued use of the website after an updated version becomes effective means that the updated Terms apply, except where applicable law requires a different form of notice or consent.

18. Contact Details

You may also contact us through the Contact Us page.